+ − Who manufactures your equipment ranges?
We manufacture the majority of components and products in house or otherwise via an approved UK based partner who has been carefully selected and audited to ensure consistent high standards and that products conform to our selected designs.
+ − Where are you based?
Calne in Wiltshire. We have two factory sites with carrier collections on a daily bases shipping to the UK and the rest of the world.
+ − How do BIL Group keep consistent quality throughout the range?
BIL Group operate to ISO9001:2015 standards and have multiple systems and processes in place to ensure we operate to the highest levels. On the BIL Equipment range we only use the highest grade materials available. On assembly we have highly skilled operators on site who check all components before fitting.
Components are also checked when they arrive from production and we also perform random batch spot checks on a monthly basis to ensure nothing is missed!
+ − Do you offer account facilities?
If you feel BIL Equipment is right for your business (we can’t find a reason it wouldn’t be!) then yes we do provide account facilities! Our standard terms are 30 days and all it takes is a couple of forms to be completed! If you would like a copy of these forms then please contact us.
+ − What is the best specification?
Quite honestly there is no individual specification we would consider the ‘best’ as we understand that each industry and customer is unique. We provide what we consider to be popular models for each industry, these are listed on the website but we also offer CAD service for you to approve prior to purchase. Alternatively we offer on-site consultations so you can sample a basic model before making any necessary changes that may be required. To do so, please contact us.
+ − I need something bespoke – can you cater for this?
One of our company virtues is innovation; another is flexibility. Both of these fit hand in hand when being able to provide bespoke requirements. We always do our best to offer the complete sack truck solution for your business and one that will fully cater for your needs. You may benefit from a more in-depth discussion with one of our representatives about such requirements so please feel free to contact us.
+ − Is there any assembly required?
Generally all products are shipped pre-assembled unless stated otherwise.
+ − Can I fit spare parts myself?
Replacement wheels can be fitted at a later date if required. Our group of companies incorporate one of the biggest castor and wheel manufactures in the UK so we can offer a very competitive price on spares with next day delivery.
+ − Can we have the trucks branded?
Yes – We can supply products with self adhesive branding stickers, lasered plated or anything else – please talk to us about your requirements and the options available to you.
+ − How does the order process work?
We hold all parts in component form here in Calne, Wiltshire. Once your order is placed we process it onto our SAP Business one system where a build is generated along with a delivery note. Our production team take charge from here and the paperwork is taken by our team of warehouse pickers who locate all the individual components to build your product. Once picked the parts are then taken to our assembly bays where our skilled operators fully assemble your product. As soon as the item is assembled and processed through our quality control, our dispatch team pack it and the goods are prepared for delivery. We use an outsourced carrier to deliver the goods, generally on a next day delivery service for stock items.
+ − How quickly can I expect delivery?
As a manufacturer of a wide range of products, some items are stocked for next day delivery, other items are available with a 2-3 week lead time.
+ − Do your ranges come with a warranty?
Yes they do! Our ranges come with a 12 month warranty as standard.